Start a conversation
Tell me what you are working on and what you want out of it. I read every message and get back as soon as I can. If a call is easier, the calendar link is below the form.
Sent. I will get back to you as soon as I can.
If a call is easier, pick a time.
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What happens after I send this
You get a short confirmation by email with a link to my calendar. I read the message and get back to you as soon as I can, with questions or a time to talk.
What should I include
The business, the problem, and what you have tried so far. A link to the site or the report you are working from helps. No brief needed.
How does the work usually run
Exploration first: I map how the business runs today and where the friction is. Then a short ranked list, then the build, in weeks rather than quarters. You keep everything at the end: the code, the runbook, and the accounts.